UShop Online will accept returns on faulty products as we understand that products may be defective, get damaged through no fault of your own, you may have been given the incorrect advice and the product does not serve your purposes or the product does not match the description you were provided.

If your product is faulty, we will help you organize the return and exchange or refund.

In case of exchange we will ship the replacement product to you at our cost. 

You will receive a refund once our supplier has approved the return. Times will vary depending on the supplier, however should not exceed 1 month. 

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